Comments on: Remember when Dell was known for quality? http://ericfarraro.com/?p=18 Software development in the daily life of Eric Farraro Sun, 05 Sep 2010 17:14:33 +0000 http://wordpress.org/?v=2.0.4 by: trucks for sale in the united states http://ericfarraro.com/?p=18#comment-43855 Sat, 05 Jul 2008 05:09:12 +0000 http://ericfarraro.com/?p=18#comment-43855 <strong>trucks for sale in the united states...</strong> As you seem to know what your doing blogging wise, do you know what the best time of the week is to blog and have them read?... trucks for sale in the united states…

As you seem to know what your doing blogging wise, do you know what the best time of the week is to blog and have them read?…

]]> by: itanshi http://ericfarraro.com/?p=18#comment-2210 Thu, 14 Dec 2006 16:34:51 +0000 http://ericfarraro.com/?p=18#comment-2210 yes, dell laptops. man, to get me on that fiasco. my dell laptop has a design flaw it is a 700m. the sound wires were cut by the slight rocking motion of the monitor and from bending it back to a flat position which is is plenty capable of doing without issue. both electrical and ground were cut by the plastic casing and so the speakers are dead. warranty had expired before this happened, but i'm not happy with dell, my next laptop might not be one. as much as i hate dell support, linksys is worse. for some reason 'firmware upgrade' never came up in the support call, i bet hundreds of people met his Indian tongue in outrage. yes, dell laptops. man, to get me on that fiasco. my dell laptop has a design flaw it is a 700m. the sound wires were cut by the slight rocking motion of the monitor and from bending it back to a flat position which is is plenty capable of doing without issue. both electrical and ground were cut by the plastic casing and so the speakers are dead. warranty had expired before this happened, but i’m not happy with dell, my next laptop might not be one.

as much as i hate dell support, linksys is worse. for some reason ‘firmware upgrade’ never came up in the support call, i bet hundreds of people met his Indian tongue in outrage.

]]> by: Bunny http://ericfarraro.com/?p=18#comment-2204 Thu, 14 Dec 2006 14:38:11 +0000 http://ericfarraro.com/?p=18#comment-2204 This is like what happened to my friend Dani. Long story short she called tech support 5 times, sent her computer in 3 times, and after absolutely everything they had one answer for her. "I'm sorry ma'am. Your computer has gremlins." More reasons I'm never getting a Dell. This is like what happened to my friend Dani.
Long story short she called tech support 5 times, sent her computer in 3 times, and after absolutely everything they had one answer for her.

“I’m sorry ma’am. Your computer has gremlins.”

More reasons I’m never getting a Dell.

]]> by: the blog » Blog Archive » Dell ‘repairs’ laptop, sends it back still broken http://ericfarraro.com/?p=18#comment-2201 Thu, 14 Dec 2006 12:13:08 +0000 http://ericfarraro.com/?p=18#comment-2201 [...] read more | digg story [...] […] read more | digg story […]

]]> by: Kevin http://ericfarraro.com/?p=18#comment-2173 Wed, 13 Dec 2006 19:37:22 +0000 http://ericfarraro.com/?p=18#comment-2173 I recently sent my Inspiron 9300 to Dell's Memphis repair center to replace my LCD and correct some relatively minor defects, and after waiting 3 weeks, it came back in even worse shape than when I sent it. Pixels that should be black are now bright blue! The problem is so obvious from the moment the notebook turns on, either nobody bothered to test it after it was repaired or the Dell repair center in Memphis just doesn't care! I recently sent my Inspiron 9300 to Dell’s Memphis repair center to replace my LCD and correct some relatively minor defects, and after waiting 3 weeks, it came back in even worse shape than when I sent it. Pixels that should be black are now bright blue! The problem is so obvious from the moment the notebook turns on, either nobody bothered to test it after it was repaired or the Dell repair center in Memphis just doesn’t care!

]]> by: Cartoons Fans Lounge » Blog Archive » X Men sex Dell ‘repairs’ laptop, sends it back still broken http://ericfarraro.com/?p=18#comment-2171 Wed, 13 Dec 2006 17:36:59 +0000 http://ericfarraro.com/?p=18#comment-2171 [...] X Men sex Inside there’s a note — "Sent back unrepaired… thanks!". Dell’s customer service has clearly degraded over the past serveral years. Can there yet be a happy ending to this sad tale? X Men legendsread more | digg story [...] […] X Men sex Inside there’s a note — "Sent back unrepaired… thanks!". Dell’s customer service has clearly degraded over the past serveral years. Can there yet be a happy ending to this sad tale? X Men legendsread more | digg story […]

]]> by: diggmaster http://ericfarraro.com/?p=18#comment-2170 Wed, 13 Dec 2006 17:28:05 +0000 http://ericfarraro.com/?p=18#comment-2170 You're BS blog got digged.. that's why techs ended up finding it and why so many people saw it. Not that anyone gives a crap. You’re BS blog got digged.. that’s why techs ended up finding it and why so many people saw it. Not that anyone gives a crap.

]]> by: DellCA http://ericfarraro.com/?p=18#comment-2168 Wed, 13 Dec 2006 16:58:29 +0000 http://ericfarraro.com/?p=18#comment-2168 Dell now has a team that contacts customers that post about problems with their Dell computers on the internet. The email that Hellbound posted is legitimate as Neil is one of my coworkers on that team. Even though the system was dropped down a flight of stairs (assuming that is what happened) it has to be send to the depot for evaluation before a replacement can be set up. The system was most likely returned as is due to the owners request to get the computer back immediately. While I agree the comment probably should have been worded differently, it was not meant to be mean. I originally came to this site to get more information about what happened to the computer in Eric's post, and see what I could do to make sure things get properly resolved. From the comments, there are more people here I can help that just Eric and his friend. If anyone on here wants to contact me about an ongoing problem with their Dell computer I will be more than happy to help. Just send me an email at customer_advocate@dell.com (add 'ATTN: Larry' to the subject to make sure it gets to me) with a description of the problem and what has happened so far and I'll see what I can do. Larry Customer Advocate Dell Inc. Dell now has a team that contacts customers that post about problems with their Dell computers on the internet. The email that Hellbound posted is legitimate as Neil is one of my coworkers on that team.

Even though the system was dropped down a flight of stairs (assuming that is what happened) it has to be send to the depot for evaluation before a replacement can be set up. The system was most likely returned as is due to the owners request to get the computer back immediately. While I agree the comment probably should have been worded differently, it was not meant to be mean.

I originally came to this site to get more information about what happened to the computer in Eric’s post, and see what I could do to make sure things get properly resolved. From the comments, there are more people here I can help that just Eric and his friend.

If anyone on here wants to contact me about an ongoing problem with their Dell computer I will be more than happy to help. Just send me an email at customer_advocate@dell.com (add ‘ATTN: Larry’ to the subject to make sure it gets to me) with a description of the problem and what has happened so far and I’ll see what I can do.

Larry
Customer Advocate
Dell Inc.

]]> by: JerryN http://ericfarraro.com/?p=18#comment-2166 Wed, 13 Dec 2006 16:12:35 +0000 http://ericfarraro.com/?p=18#comment-2166 Hey, what do ya want? Dude you got a Dell, hahahahahaha Hey, what do ya want? Dude you got a Dell, hahahahahaha

]]> by: Avatar28 http://ericfarraro.com/?p=18#comment-2157 Wed, 13 Dec 2006 10:51:02 +0000 http://ericfarraro.com/?p=18#comment-2157 The person who emailed you from HQ was probably legit. I've heard before they are searching blogs and forums for unhappy customers in an effort to improve customer service (in a review or something maybe?). Just in case, though, go to http://support.dell.com and click on unresolved issues on the right then unresolved technical issues on the lower-left. That should get you to someone who can help you too. The person who emailed you from HQ was probably legit. I’ve heard before they are searching blogs and forums for unhappy customers in an effort to improve customer service (in a review or something maybe?). Just in case, though, go to http://support.dell.com and click on unresolved issues on the right then unresolved technical issues on the lower-left. That should get you to someone who can help you too.

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